RFMS Users Dominate Carpet Court Awards

Around 30% of Carpet Court members in Australia use RFMS, so the RFMS Australasia team were delighted that six of the eight awards at the recent Carpet Court conference in Darwin went to Carpet Court stores using RFMS business management software. 

Chris Ogden, director of RFMS Australasia, said that as pleased as he was at seeing RFMS users being so well represented, he never loses sight of the fact that RFMS is not a substitute for good culture, management, and leadership. Chris went on to say that for businesses with those critical elements in place, RFMS can be the final element, streamlining processes and giving business owners access to information they would not otherwise have. 

Frances Hickey says RFMS has been instrumental in the success of their business since joining Carpet Court in 2021. Frances said, “Thanks to RFMS, we were able to efficiently manage our sales, inventory, and customer relationships, ultimately propelling us to start our journey off successfully and achieve the New Member of the Year Award for our stores in Mascot and Bondi.”

Hayden Tegart says he was pleasantly surprised to receive Member of the Year NSW/ACT for Carpet Court Dubbo; he believes it shows the strength currently of the regional markets. Carpet Court Dubbo has been on RFMS for over seven years, and Hayden says it has “definitely made life easier since taking it on”.

Anthony Rechichi of Midland Carpet Court was similarly surprised to win Member of the Year WA after winning it last year. Anthony’s business has been on RFMS for nearly five years, and he says his business is a lot more efficient and profitable as a result. Anthony particularly appreciates the ability to job-cost projects to see exactly how profitable each job is; he says, “RFMS gives me confidence in my business”.

Chris Ogden said getting this positive client feedback is encouraging for his team. Still, he reiterated RFMS is only one element of a successful business. Chris also said the Carpet Court group is a very proactive environment for flooring retailers wanting to improve their business through IT, having recently introduced a Power BI tool for group members to access information about their business. Chris went on to say that an IT-friendly group culture is very good for the membership overall.

Chris said the RFMS software has been subject to continuous development with the introduction of mobile apps over recent years. He says development has been accelerated with RFMS joining the Cyncly group last year, with significant investment in development being made. “This will benefit our existing clients and new clients as they implement RFMS in their flooring businesses”, he said, “we look forward to seeing even more flooring businesses benefit from RFMS in this part of the world.”