RFMS Clients Feature in Carpet Court Awards

Out of eight major awards at the recent Carpet Court conference, six were awarded to members using the RFMS business management system for flooring businesses.

Chris Ogden, CEO of RFMS Australasia, said he was delighted to see the success of RFMS clients within the Carpet Court group. He acknowledged, however, that RFMS is only one element in success. "What we commonly see in our clients are innovative business owners that work hard on their business to unlock its capacity. RFMS is a tool that can help; even great software is not a silver bullet and is no substitute for good management."

In addition to the RFMS business Management System, clients often use Measure and Measure Mobile, RFMS products that enable salespeople to more quickly and accurately quantify plans and process sales. More recently, tablet and smartphone-based apps have been added to the suite of RFMS solutions that address the flooring retailer's CRM, warehouse, and installer needs.

Fiona and Simon McCredie of Coffs Harbour Carpet Court have used RFMS since 2014 and have grown their use of RFMS across all aspects of their flooring business. Fiona said they were happy to have their hard work recognised as the Member of the Year. She said they have benefited from using the RFMS business management system and Measure by RFMS to make their sales process more efficient. They enjoy the data they can extract to give them up-to-date information about how the business is performing.

Ryan Terry of Terry Bros was similarly pleased with their award, In Recognition of Extraordinary Contribution and Performance. Terry Bros have been using RFMS to manage their Carpet Court stores since 2016. Ryan says that RFMS gives him peace of mind as it streamlines his business processes and lets him keep tabs on their growing number of stores. Ryan has also appreciated the support he gets from the RFMS team. Having been a flooring retailer, Chris Ogden said he understands the need to provide support. "Providing knowledgeable support from people who understand the flooring industry has been a key goal of RFMS Australasia, and it is something we continually strive to improve."

Chris Ogden noted that RFMS uses suggestions from clients each year to improve the RFMS and Measure software packages, further enhancing the experience that these award-winning stores and all RFMS clients benefit from.